Shipping & Returns
01
How to initiate a return?
To qualify for a return, the products must be in new, unused condition and still in the original packaging. We reserve the right to make deductions from your refund to cover any damages or repackaging costs. A restocking fee of 25% may be incurred for change of mind/suitability returns.
To make a return, please fill out our return form or email info@engram.in with the following information:
To make a return, please fill out our return form or email info@engram.in with the following information:
- Name
- Order number
- Product code/name
- Quantity of products being returned
- Reason for return
02
Reasons for return
Incorrect/faulty: The order received is wrong or damaged/broken. If a faulty item is received, please contact us immediately.
Suitability: Product is unsuitable for your project or the colour/finish isn’t what you expected.
Change of Mind: No longer need the product, over ordered or unwanted item received
Other (please specify)
Suitability: Product is unsuitable for your project or the colour/finish isn’t what you expected.
Change of Mind: No longer need the product, over ordered or unwanted item received
Other (please specify)
03
How long do I have to make a return?
A return can be requested within 3 days of receipt. You must hold a valid receipt to qualify. After the refund is approved, the goods must be delivered to us within 7 working days.
04
How long does it take to process a return?
Please allow upto 7-10 working days for your request to be processed by our team.